We appreciate the trust you place in Home Energy Hero, and we are committed to respecting your privacy and the security of your personal information. This privacy policy describes the information that we collect and how we use it.

Information We Collect

We may collect information (including name, address, telephone number, project details, and email address) when you:

  • Sign up for our newsletter
  • Inquire about our services
  • Sign up for updates
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us in a secure database. We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel Tags below for further information.

What Do We Use Your Information For?

At Home Energy Hero, we always want to provide you with the best possible experience and fulfill your needs exactly as you've requested. In order to do this, we collect information that allows us to:

  • Provide the services you request
  • Contact you about an inquiry
  • Send you Home Energy Hero email updates
  • Customize our communications to you

Information We Share with Others and Your Privacy Rights

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Your Choices about Communication from Home Energy Hero

We offer choices about the types of information you receive from us. If you prefer not to receive email updates or newsletters from us please follow the unsubscribe using the link provided in each edition of the email, or please contact us at save@homeenergyhero.com or at

Home Energy Hero
13515 Villadest Dr
Highland, MD 20777 

Please be sure to provide us your exact name and email address so that we can be sure to identify you correctly.

How We Use Email

When you provide us your email address, we will email you as necessary to respond to a request for or inquiry about our services, or to provide ongoing customer service. We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email.

Cookies and Pixel Tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online experience, so that the information you receive is more relevant to you.

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us. We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone but us.

Online Store Powered by Energy Circle

Our web store is powered by Energy Circle LLC which will use cookies and pixel tags to:

  • Remember what items are in your Shopping Cart
  • Recognize you when you return to their Web site
  • Track your referring affiliate (Home Energy Hero)
  • Enable you to checkout if you have created an account with them
  • Study how customers navigate through their Web site and which products they search for

If you set your browser to refuse cookies, please feel free to call Energy Circle at 207-865-3400 to place your order.

While we do not provide any identifying information to Energy Circle from our database, if you register with their site or place an order through the store they will use the information you provide them, in accordance with their privacy policy, to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you Energy Circle email updates
  • Identify your product and service preferences
  • Customize their communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve their merchandise selection and customer service

You can review Energy Circle’s Privacy Policy here.

Links to Other Sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Home Energy Hero, and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Home Energy Hero
13515 Villadest Dr
Highland, MD 20777
save@homeenergyhero.com

Testimonials

  • Rich at Home Energy HERO did an outstanding job for us in determining our energy inefficiencies and how to address them. Rich is passionate about what he does and it shows. His initial evaluation was thorough and very understandable. He worked with us after the initial analysis and was patient... Read More

    The Meyer Family
  • Being a home owner can be challenging. Being a first-time home owner can be even more so. Finding a good contractor can be like walking through a maze of darkened alleys. Confusing road signs promise vasts amounts of money returned to those who go the proper path. Rascals, scoundrels, villains... Read More

    The Forhan's
  • My 5 bedroom Colonial home is over 40 years old and in spite or recent siding and new energy efficient windows my house still seemed "drafty" Besides that, the wide strips of insulating weather stripping were falling apart and falling to the ground in the "crawl space" attic area. I began to get... Read More

    Charlotte
  • Hi! My name is Johnny Castle, and we just had our energy issues addressed thanks to Rich Dexter who oversaw the entire process. He is efficient, professional and a really nice guy. He tightened up our home at a whopping 30% reduction in air leakage! Our house is only 35 yrs old. He made it so... Read More

    The Castle's
  • This was an excellent experience from start to finish. Mr. Dexter was thorough in his evaluation and explanation of what needed to be done. He and his crew were prompt and efficient throughout the process.

    Ms. Klein
  • Home Energy Hero executed the insulation and air sealing in our home, and the improvement is remarkable. Our home was very leaky, and after the insulation remodeling, we are already experiencing a more efficient use of our home heating utilities.

    Chrissie B
  • The energy audit was very comprehensive, and all of my questions were happily answered as he went through the house. Home Energy Hero helped communicate the needs of the house properly to the contractor that did the insulation and sealing. After the home sealing, the retest was performed, the... Read More

    Steve
  • Not only did Rich provide excellent service for our family, he also tolerated my many questions. All around great experience and I'm glad that we finally found somebody we can rely on for any and all of our home repair needs.

    The Trout's
  • Home Energy HERO provided us with professional, courteous and efficient service. The owner personally comes to the home, providing a report within 7-10 days.

    The Von Rautenfelds
  • We just moved in to our new large home from a small townhouse in December. The first months bill from Pepco was $750.00 and we dreaded what would happen when winter really hit. Rich, the owner of Home Energy Hero, was the first person to respond to my request for a home energy audit. He... Read More

    Elissa
  • We had a lot of fun with Rich showing us how the various tools were measuring certain items. He was thorough, efficient and answered our numerous questions. He also helped us model geothermal retro fit savings per our particular building science.

    The Sokira's
  • Rich Dexter, owner of Home Energy HERO, performed an energy audit of our home late last Fall. The audit consisted of extensive air flow monitoring and heat leak sensing with an I. R. camera, plus courteous explanations at each step of the process. He pointed out numerous places where convective... Read More

    The Wilson's
  • Richard Dexter, the company owner performed the energy audit in my house, and then supervised insulation/air sealing work done by the contractor he recommended. I was very impressed with his thoroughness and professionalism. He spend about 5 hours during energy audit doing meticulous... Read More

    Michael
  • My name is Kevin O'Brien and I used Rich for a home energy audit and subsequent sealing/ insulation work in the last couple months. My goal was to understand my home efficiency prior to making a significant investment in windows (I was convinced I needed new windows since they were original to... Read More

    Kevin O'Brien
  • Thank YOU!!!!! You helped me increase the Miles Per Gallon on my house by 30%! Thank you.

    Dan
  • I recommend Home Energy HERO to anyone interested in lowering their utility bills and finding leaks in their home. They used some very cool equipment and the infrared camera scanning was real eye opening. Thanks for the audit and I will let you know when you can retest me.

    Kevin
  • I recommend Home Energy HERO to anyone interested in lowering their utility bills and finding leaks in their home. They used some very cool equipment and the infrared camera scanning was real eye opening. Thanks for the audit and I will let you know when you can retest me.

    Kevin
  • Nothing escaped him. He was very thorough and did an excellent job. He advised us to seal our ductwork, which he tested as "very leaky." He was there during the whole sealing process ensuring that everything went well. We reduced our duct leakage 87% and very happy with the outcome. I would... Read More

    Mr. Prandoni
  • We really appreciated the audit done by Home Energy HERO! While he worked, he explained everything that he was doing and was extremely helpful in guiding us on how to take care of our home. The results provided to us were not only timely but comprehensive, as well. What we appreciated the most... Read More

    Mrs. Earp
  • Thank you for the audit and the recommendations. The ac company that you referred was prompt and professional. With the tax rebates they explained to us I think we can move forward with the work. I knew that my ac unit was old but didnt know it will cost me less to replace it than keep it. I... Read More

    Robert
  • I have used Home Energy Hero and was pleased at the professional service provided. Their knowledge of home energy leakage and mitigation techniques were very helpfull. I will be saving 30% off next years electric bills. I highly recomend their services to those interested in an energy audit.

    Charles